Privacy policy.

Birth & Baby and Birth and Baby Community Cupboards Inc.

Effective Date: 15 May 2026

1. Introduction

Birth & Baby (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with any part of Birth & Baby, including:

  • Hiring a TENS machine

  • Visiting or using our website: www.birthandbaby.com.au

  • Contacting us via email, forms or social media

  • Engaging with our community programs

  • Receiving support or information from us

  • We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following information:

  • Personal information

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details (processed securely by third‑party providers)

  • Booking and hire details

  • Enquiry or support information

Website + usage information

  • IP address

  • Device type

  • Pages viewed

  • Cookies and analytics data

Community engagement

If you participate in any Birth & Baby programs or initiatives, we may collect minimal information needed for coordination, safety or reporting.

3. How We Collect Information

We collect information when you:

  • Make a booking or hire a TENS machine

  • Fill out a form on our website

  • Contact us via email, phone or social media

  • Subscribe to updates

  • Engage with any Birth & Baby services or programs

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

  • Process and manage TENS hire bookings

  • Deliver and return hire items

  • Provide customer support

  • Improve our website, services and programs

  • Communicate updates, confirmations or reminders

  • Coordinate community initiatives

  • Meet legal, reporting or safety obligations

  • We do not sell your information.

5. Payment Information

  • Payments are processed securely through third‑party providers (e.g., Stripe, PayPal, Square).

  • We never store your full credit card details.

6. Sharing Your Information

We may share your information only when necessary:

  • With delivery providers (for TENS hire postage)

  • With payment processors

  • With IT or website service providers

  • If required by law

  • We do not share your information for third‑party marketing.

7. Data Storage + Security

We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification

  • Disclosure

  • Your data may be stored securely through Squarespace, email providers, and payment platforms.

8. Cookies + Analytics

  • Our website uses cookies and analytics tools (such as Google Analytics) to improve your experience.

  • You can disable cookies in your browser settings.

9. Accessing or Updating Your Information

You may request to:

  • Access your personal information

  • Update or correct your details

  • Ask us to delete information (where legally permitted)

  • Email: hello@birthandbaby.com.au

10. Children’s Privacy

  • We do not knowingly collect personal information from children under 16 without parental consent.

11. Links to Other Websites

  • Our website may contain links to external sites.

  • We are not responsible for their privacy practices.

12. Changes to This Policy

  • We may update this Privacy Policy from time to time.

  • The latest version will always be available on our website.

13. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Birth & Baby

Email: admin@birthandbaby.com.au