Terms of service.

Terms & Conditions of Hire

By hiring a TENS machine from Birth and Baby (“we”, “our”, “us”), you (“the hirer” or “you”) agree to the following terms and conditions:

1. Hire Period

  • The standard hire period is either two or four weeks as agreed unless otherwise agreed.

  • The hire period begins on the agreed start date and ends on the agreed return date.

  • Late returns may incur additional fees at $10.00 per day unless prior arrangements have been made.

2. Booking & Payment

  • Full payment (including any refundable bond) is required at the time of booking to secure your hire.

  • Bookings are confirmed only once payment has been received.

  • Payment methods accepted by bank transfer.

3. Bond

  • A refundable bond of $50.00 is payable with your booking.

  • The bond will be refunded within 7 business days after the equipment is returned in clean, undamaged, and working condition.

  • Any missing, damaged, or unclean items may result in partial or full bond deductions.

4. Delivery & Collection

  • Free delivery and collection of machines is available within Hervey Bay and surrounding suburbs including Pialba, Scarness, Torquay, Urangan, Urraween, Kawungan, Point Vernon, Eli Waters, Dundowran, Dundowran Beach, Craignish, Wondunna, Nikenbah and Toogoom. Delivery to suburbs outside of these areas will incur a charge of $10.00

  • You are unable to collect or return machines unless specified and agreed on at the time of booking. Delivery dates will be confirmed at booking; we are not responsible for delays due to unforeseen circumstances.

5. Care of Equipment

  • The hirer is responsible for the safe use and care of the TENS machine during the hire period.

  • Do not share the unit with others or use it for purposes other than intended.

  • The machine must be returned clean, with all components included (machine, leads, pads, batteries, case, and instructions).

6. Use & Safety

  • TENS machines should only be used according to the provided instructions.

  • TENS machines are not suitable for use:

    • If you have a pacemaker or certain heart conditions

    • If you have epilepsy

    • On broken or irritated skin

    • Without consulting your healthcare provider during pregnancy

  • The hirer accepts full responsibility for using the equipment safely and seeking medical advice if unsure.

7. Loss or Damage

  • The hirer is liable for the full replacement cost if the equipment is lost, stolen, or damaged beyond repair.

  • Replacement costs: Machine $270.00 or other items at Birth and Baby’s discretion.

8. Cancellations & Refunds

  • If you cancel more than 7 days before your hire start date, you will receive a full.

  • Cancellations within 7 days of the start date may not be eligible for a refund.

  • No refunds will be issued once the hire period has begun.

9. Liability

  • We are not responsible for any injury, loss, or damage arising from the use or misuse of the equipment.

  • The hirer uses the equipment at their own risk.

10. Agreement

By making a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions of Hire.