Carefully disconnect the electrode pads and dispose of them in your household rubbish. For hygiene reasons, we cannot reuse pads — these are yours to keep or discard.

Please ensure the following are included in your return: TENS machine unit, Lead wires, Neck cord and belt clip (if included), Carry case/pouch, Spare Batteries.

Birth can be messy business! Please use the supplied alcohol wipe to carefully disinfect the machine and ensure all other items are returned clean and tidy.

Place the items back into the original carry case or protective bag. Put the carry case somewhere safe outside that we can easily access.

We will message and let you know when we will pick the machine up, just let us know where you’ve left it. Somewhere we can access easily without disrupting you or pets. Please don’t leave outdoors for extended periods. We understand this is a special time for you, so we try and make this as hassle-free as possible. If we arrive to collect the machine as arranged and are unable to, we reserve the right to charge a further $30.00 service fee.

Once we receive and check the TENS machine, your bond will be refunded to your original payment method.

Refunds are usually processed within 3–5 business days.

Tip: Please return your machine promptly at the end of your hire period so it’s ready for the next family. Late returns may incur extra hire fees.

We’re a small business and we love to know how we could do better, so please let us know! And, if you’ve loved our service we would love it if you could leave us a review on Google!